[5865]Senior Technician (Innovation and Continuous Improvement)

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Mons, Belgium
Skills
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment
• Experience working in a large corporate environment with matrixed structures
• Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation
• Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements
• Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products
• PRINCE2 Foundation or Agile PM or equivalent
• ITIL V3 or 4 Foundation or equivalent
• ITIL CSI or Six Sigma Green belt or equivalent
• Business Analysis Management or equivalent
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT